Once you have booked and paid for your course, you can submit your car license plate number to us which will entitle you to free parking in the visitors section of the hospital car park on the day. Please note license plate submissions have to be done prior to the course and under no circumstance retrospectively.
We will send you a detailed agenda nearer to the course as we are currently tweaking our format based on previous feedback. On the day we hope you understand that some of our patients might require extra support and/or comfort breaks, and some might not withstand a whole day of examinations. Thus, on the day there might be changes to the patients at very short notice.
We also hope you understand the monumental effort it takes to organise for 20 patients and their helpers to attend and for everything to follow a tight schedule and ask that you are aware of the possibility of last minute changes to the agenda and/or cycles/sessions.
Cancellations requests must be received in an email.
-If you cancel more than 10 days before your course, the cancellation fee is £50.
-If you give us less than 10-days notice, we reserve the right to charge a cancellation fee of 50% of the course value. If your place can be rebooked, we will waive the cancellation fee excluding any/all transaction fees incurred in the booking process.
-If no notice is received and you do not take up your place on the course, no refund will be made.
Refunds will be made in form of a cheque, 2-8 weeks after the course.
We understand that sometime life throws you a curve-ball and you might not be able to attend the course as planned. If instead of cancelling your attendance, you wish to postpone your booking to the next available course, please do get in contact with us. This should not be a problem, as long as there are spaces available. If you choose to postpone your booking to another course, and then can not attend or wish to cancel we reserve the right to charge you a 50% cancellation fee.